Looking for the Next Step in Your Medical Reception Career?
Top Health Doctors West End is seeking an experienced Senior Medical Receptionist / 2IC to join our growing team and help lead the day-to-day success of one of Brisbane’s most modern and vibrant medical clinics.
This is an exciting opportunity for an experienced GP receptionist who enjoys leadership, thrives in a fast-paced environment, and is passionate about delivering exceptional patient experiences.
Working closely with the Practice Manager and clinic leadership team, you will play a key role in supporting reception operations, mentoring team members, driving excellence in customer service, and helping ensure the clinic runs smoothly every day.
About Top Health Doctors
Top Health Doctors is a doctor-owned healthcare group with clinics across Brisbane, providing comprehensive General Practice, Skin Cancer, Women’s Health, Allied Health, Travel Medicine and Preventative Health services.
Our West End clinic is modern, busy, well-supported and home to a fantastic team of GPs, nurses, allied health professionals and reception staff who genuinely enjoy working together.
We pride ourselves on delivering exceptional patient care while creating a positive and rewarding workplace for our team.
The Opportunity
As Senior Medical Receptionist / 2IC, you will be a trusted leader within the clinic, supporting both patients and team members while helping maintain a high-performing front-of-house environment.
Key Responsibilities
- Lead by example in delivering outstanding patient service
- Support, mentor and assist reception team members
- Assist with day-to-day reception operations and workflow management
- Coordinate appointments and support clinical teams
- Manage patient enquiries with professionalism and empathy
- Assist with training, onboarding and continuous improvement initiatives
- Help maintain efficient systems and administrative processes
- Work closely with the Practice Manager to ensure smooth clinic operations
About You
We are looking for someone who is:
- Experienced in General Practice Reception (minimum 5 years)
- Confident using Best Practice software
- A natural leader who enjoys supporting others
- Highly organised and able to prioritise competing demands
- Professional, proactive and solutions-focused
- Passionate about patient care and service excellence
- An excellent communicator with strong attention to detail
- Calm under pressure and capable of managing busy clinic environments
Why Join Top Health Doctors West End?
Leadership Opportunity
Take the next step in your career with a genuine 2IC role where your experience and ideas are valued.
Outstanding Team Culture
Join a supportive, collaborative team that genuinely enjoys working together.
Modern Clinic Environment
Work in a beautifully presented clinic with excellent systems and strong operational support.
Career Growth
Be part of a growing doctor-owned healthcare group with opportunities for professional development and progression.
Work-Life Balance
Enjoy a stable full-time role with a supportive leadership team and flexibility where possible.
Additional Benefits
- Ongoing training and development
- Team celebrations and social events
- Supportive management team
- Opportunity to make a real impact on clinic operations
Ready to Join Us?
If you are an experienced GP receptionist looking to step into a leadership role where you can make a genuine difference, we’d love to hear from you.
Apply today and become part of the Top Health Doctors family.
