New Patient Forms specific to each Top health Doctors Clinic can be completed online. Visit your local clinic page to complete.
Your doctor will advise you when to expect your test results to be back. In general, we encourage you to book an appointment to see your doctor to follow up your results within 1-2 weeks after you have had your blood tests, X- rays or other investigations.
Our practice encourages you to take personal responsibility for your health, thus it is your responsibility to obtain your results. Phone interruptions during the course of a consultation can be very distracting for both the doctor and the patient so in the best interest of all of our patients, most queries are best dealt
with by a follow-up consultation.
Our reception staff and our nursing staff will not discuss your results over the phone. The details of your results remain confidential
between yourself and your doctor.
Any URGENT results will be notified by your doctor or a staff member under the supervision of your doctor.
We have in-house pathology services at mots of our clinics for your convenience and to facilitate timely service.
General Practitioner Appointments
A standard consultation is usually 10-15 minutes depending on the Doctor’s appointment schedule. If more than one family
member needs to be seen, please schedule an appointment for each family member. If you have 3 or more different issues or a more complex concern that you need to discuss with your doctor, please book a long (not standard) appointment with our receptionists. Long appointments are also available via our online booking platforms, for some doctors.
The appointment type for specialised service is different for a standard consultation. Examples of such specialised service is Full skin check, Ear Clinic (ear wax suction with an ENT microscope), Acupuncture, Pre- employment medicals and many others.
Some clinics offer specialised service appointments via our online appointment booking system and some require you to call and arrange an appointment. If the appointment type of is not offered in the online booking system, please call the relevant Top Health Doctors branch to book.
We request photo ID for ALL new patients.
Reception staff will often attempt to contact you if there is any significant unforeseen delay or if the doctor has been called away. Hence, please always keep your contact details up to date.
If there are no vacancies with your usual GP, you will be provided with the option of seeing the available doctor.
Medical emergencies amongst our waiting patients will always be given priority. Our reception staff will attempt to update you on the progress of your scheduled appointment. Please inform us if you think you have an emergency (e.g., sudden onset of chest pain or sudden onset of shortness of breath).
What to do if we are fully booked and you need to be seen?
If you give the receptionist an idea of what the problem is they will try their best to fit you in. Urgent appointments will always be seen if you indicate this when you call to book the appointment. Urgent medical problems will be dealt with promptly by the first available doctor.
Continuity of Care
It is in your best interest to have a regular doctor. It is very important to see and speak to the same doctor to follow through on a problem. Valuable information may be lost if you change doctors frequently. So wherever possible, speak to/ see the same doctor who ordered your tests and has been following your condition.
Our practice is committed to preventative health care and to make sure your health conditions are followed – up appropriately. If you do not wish to receive reminders, please advise your doctor or inform the reception staff.
Medical Certificates, Prescriptions and Referrals
These will not be given without a consultation. Please discuss this with your doctor if you have any concerns.
Medical Certificates will not be issued for non-medical reasons apart from bereavement or family support. The patient must be seen at the time of illness to write a certificate. They cannot be back – dated.
NO Narcotics or Drugs of Addiction
Modern medications are potent and can lead to harmful side effects if taken inappropriately. It is important that you be regularly reviewed while on medication to check for any possible side effects, and to receive updates on whether it is still the best one for your condition.
This practice does not prescribe narcotics or drugs of addiction, for new patients (except for patients registered under the Opiate Substitution Program, under our specialised services).
Please turn all mobile phones off or switch to silent while in the practice. Please be aware that talking on the phone is disruptive to other patients. We ask that you take the call outside the clinic. Calls should not be answered during consultation.
Aboriginal / Torres Strait Islanders
We respect Australian first inhabitants and we are aware of the different health needs of Aboriginal and Torres Strait Islander people. We pursue Close The Gap government initiatives to enhance your health care needs. Many of our practices are registered for the Practice Incentives Program (PIP) Indigenous Health Incentive. We can provide patients of Aboriginal and Torres Strait Islander background Closing The Gap (CTG) annotated scripts.
In addition, we offer patients of Aboriginal and Torres Strait Islander background, government funded comprehensive health care assessments to optimise your health care needs. For more information regarding improving indigenous health, please click here.
Let’s work together and help stop the spread of Covid-19
Appointments at Top Health Doctors Clinics
As Covid-19 is still ever present in our community, we have a Covid-19 plan for protecting our staff and patients.
Our Covid-19 plan evolves with time and is in line with the latest Queensland Government COVID-19 Guidelines. Please click on link here to find out the latest updates. Please link to https://www.covid19.qld.gov.au/
We kindly ask our patients to understand we have the health of all in mind and to please follow the policies of the clinic and be patient during these times.
Top Health Doctors group requests that any individuals who is diagnosed with Covid-19 or had contact with someone diagnosed with the coronavirus within the last 7 days: Please do not attend our medical centres and kindly contact the clinic so that we can arrange the best means to care for you.
Masks are an important protective means for you and those around you. We request patients to please wear a mask when entering our clinics.
Rapid Antigen Testing
We request patients who is experiencing respiratory symptoms (runny nose, sore throat, fever, cough, difficulty breathing) to have a Rapid Antigen Test (RAT). The RAT test result needs to be confirmed negative, before coming for a face-to-face consultation within our clinics.
Top Health Doctors Underwood Clinic
The Underwood Clinic has a private isolation area behind the clinic to be attended if directed by reception staff. Please be advised there may be an extra cost incurred if Rapid Antigen test is used on a patient.
Covid-19 Patients and Telehealth
Many patients who have been diagnosed with Covid-19 and have mild to moderate symptoms will be able to isolate and stay at home until they have recovered. Such patients will be supported via Telehealth appointments.
Some useful resources
Please click a link to Managing COVID-19 At Home With Assistance From Your GP
Call the Public Health Information Line on 1800 004 599.
Contact Queensland public health agency: 13HEALTH (13 43 25 84)
Top Health Doctors group and its employees are committed to your privacy and safeguarding the confidentiality of your medical information, in accordance with The Australian Privacy Principles (APPs) contained in the latest version of the Privacy Act.
In compliance with the Privacy Act, Policies and Procedure of Top Health Doctors are constantly updated, to ensure your records are secure.
If you require further information about your privacy, please contact our individual practice on or ask our reception staff.
To find out more about your Privacy rights, please click onto the link below:
- Seek a balanced lifestyle and be actively involved in your own health care.
- Ask your doctors if you have any questions or concerns.
- Learn more about your medical condition or treatments.
- Keep an up-to-date list of all the medications that you are taking.
- If you are a new patient with a significant medical history, please provide the names and contact details of your previous health care providers so that we can assist you in retrieving your previous health records.
- Check out our information on Preventive Health
Top Health Doctors Clinics are Private Billing or Mixed Billing clinics. Some of the billing information is published under the web page of the individual branch and also under the online booking App (e.g., like Hot Doc). We also welcome you to contact our staff of the relevant clinic, to enquire our associated gap fees for our services. Some doctors may bulk bill you, if you are in a difficult financial situation.
Private fees are charged for patients who DO NOT hold a current Medicare Card.
Allianz and Bupa Overseas Health Cover patients: These appointments are charged at private rates (no bulk billing available). Top Health Doctors requires payment on the day of the appointment. We will provide you with an invoice/receipt for you to provide to your overseas health fund for claiming back your medical expenses, where applicable.
Non-Attendance FEE (DNA)
Please kindly inform our receptionist to cancel your appointment at least 3 hours beforehand if it is no longer needed so that your appointment slot can be reallocated. Failure to attend a scheduled appointment without informing us beforehand, without a valid reason for cancellation, may result in a penalty fee.
Patients who do not attend their appointments without notice more than 2 times, will be charged a $50.00 DNA fee. This is strictly enforced at all Top Health Doctors branches.
We are happy to transfer care over to your new nominated doctor. There may be a fee to prepare a summary.
The cost of a copy of full records is higher due to the time involved in the preparation and review that is required. A quote will be given on request. We shall email it, fax it or post it to your new doctor upon receipt of payment. A signed release form should accompany any request for transfer from the patient to their continuing care doctor.
We constantly strive to give you the best possible care and attention. We value your feedback and have left forms in the waiting room to complete with any complaints or suggestions you may have. Alternatively, please ask to see the designated team leader of our Top Health Doctors branch regarding your concern, which will be fully investigated and appropriate action taken.
Alternatively, you can raise any concerns with the Office of the Health Ombudsman
GPO Box 13281 George Street
Brisbane Qld 4003
or Phone: 133 OHO (133 646)
Why Do Doctors Run Late?
Doctors run late at times because:
1) Doctors have to deal with unexpected emergencies. A patient may present with a medical problem that requires urgent attention and extra tests such as a heart attack like chest pain that requires an ECG, or a laceration that needs sutures.
2) Some days, it can be very hectic for the doctor with numerous interruptions such as phone calls from hospitals, pharmacies, community nurses, allied health, faxes with urgent requests for information, reports and scripts.
3) Patients sometimes arrive late for appointments, hence patients at appointments later in the day are affected.
4) Patients do not book enough time for the problem they have come with.
For example, people may present with difficult emotional issues that take more time than expected. In other times, patients have an extensive list of problems they want to discuss but booked only a short appointment. In this situation, it is important to discuss the more important problems first and rebook further appointments at a later date to resolve the rest.
How Do You Minimise Your Waiting Times?
1) Come well prepared
Make sure your Medicare card is up to date. Prepare a note about your symptoms and past medical history. In addition, it is helpful to have a list of your current medications and allergies. This will facilitate your doctor to get through your problems more efficiently and allow more time for your consultation.
2) Be punctual
It is fundamental in reducing your waiting time. If you arrive late, most doctors will move onto the next patient, who arrived early or on time.
3) Check with the receptionist regularly after you have arrived
We recommend whilst you are waiting, to check with our staff every 20 minutes whilst you are waiting to ensure you have been logged into the appointment system. Occasionally, patients who arrive on time were not successfully computed into the medical appointment system and may be waiting for protracted times until it is realised much later.
4) Let the receptionist / nurses know if you are here for a care plan / health assessment, pre-employment medical, pregnancy test, breathing test (spirometry) etc so these tests can be performed while you are waiting to see your doctor.
5) Ring the receptionist to make sure your doctor has received the reports of your investigations beforehand especially if you are doing 3-4 different complex investigations. Sometimes, certain X – ray providers may provide a printed report of your imaging studies. Please bring the films and X-ray report to your consultation.
6) Ring well in advance if you cannot make your appointment as your appointment slot can be allocated to someone else who is more in need of the consultation and this will possibly free up more time for you when you make an appointment later in the day / at another time.
7) Don’t request peak times during the day.
Book the first appointment early in the morning, or come on rainy days and in the middle of the week – they are usually quieter. Mondays are usually busier.
8) Don’t request peak times during the week or the year.
Avoid short weeks such as weeks with a long weekend and the day after a public holiday – they can be very busy. The week before Easter break or Christmas can be busy as well.
9) Book ahead and please do not leave it until the last minute. If you come in as a “walk in patient” without appointment, patients with a confirmed appointment will be attended to first unless you have a medical emergency.
10) Be reaslistic in your expectation and be aware a delay is possible when we are dealing with lives of people which can be unpredictable. For example, the patient before you may have an emergency medical condition or a life crisis that needs a lot more time than that allocated.
How Can I Ensure I Can Get the Best Possible Care?
1) Choosing a new doctor can be a challenge, especially if you have moved to a new community. Asking for recommendations from colleagues, neighbours and friends is a good way to start.
2) Choose a doctor that you like and try to continue your care with the same doctor. If you swap doctors frequently, valuable clinical information may be lost and this may lead to a more unnecessary investigations and possibly delay in a timely treatment.
3) Come to your appointment well prepared with a succinct list of your main concerns and symptoms. If it is a complex medical issue, please put these into a chronological order. Please also advise your doctors an updated list of your medications and allergies. This will help your doctor manage your medical issues more efficiently and allow you more time in the consultation.
4) Be honest and truthful with your doctor. Making a diagnosis involves processing numerous pieces of information. It is a bit like putting a jigsaw puzzle together. If you intentionally withhold a piece of information, it may lead to a lot more unnecessary investigations and worse still, to a wrong diagnosis.
5) Bring a small note book to write down the advice and instructions of your doctor and follow through with the recommendations. These may include blood tests, imaging studies, life – style modifications or referral to specialist. Please also take the medications as requested. Noncompliance with medications is one of the common reasons that a patient is not getting better.
6) Please advise your doctor if you do not understand the instructions or explanations given. Sometimes, your doctor may use more simple terms and illustrations to bring a message across. You may wish to bring someone with you to also listen. If there is a language issue, please book an interpreter service beforehand and allow a longer appointment time slot if possible.
7) Diagnosis is a stepwise process. At times, it may take a few visits for a more complex problem to be diagnosed and treated. Sometimes a diagnosis cannot be made or a condition is not treated to your doctor’s satisfaction. In these cases, your doctor will refer you for a further opinion.
The materials available on or through this website serve as an information source of a general nature only. The information is provided solely on the basis that users of this website will be responsible for making their own assessment of the material presented and are advised to verify the quality, accuracy, context, currency, completeness and suitability of material relied upon.
The information contained within this website does not constitute professional advice and should not be relied upon as such.
Nothing contained in this website is intended to be used to diagnose, treat or cure any medical condition, nor should it be used for therapeutic purposes or as a substitute for a health professional’s advice.
Clinical material available on or through this website does not replace clinical judgment.
In some cases, material may incorporate or summarize views, guidelines or recommendations of third parties. Such material does not necessarily reflect the considered views of Top Health Doctors, or indicate a commitment to a particular course of action.
Top Health Doctors does not warrant that it will provide uninterrupted access at all times to this website or any sites linked to this website.
Despite all best efforts, Top Health Doctors makes no warranties that the material available on or through this website is free of infection by computer viruses or other contamination.
This website contains links to other websites which are external to Top Health Doctors. These links are provided for the interest or convenience of users, and provision of these links does not constitute endorsement or support by Top Health Doctors for the information, products, services or persons associated with the related sites. The material found by using these links is not created, controlled or approved by Top Health Doctors and no responsibility is taken by Top Health Doctors for the consequences of viewing or using such material.
Top Health Doctors disclaims, to the maximum extent permitted by law, all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs incurred for any reason associated with the use of this website, including that the materials available on or through this website are in any way inaccurate, out of context, incomplete or unavailable.
Top Health Doctors is a caring team of health professionals with a patient centred care approach.
Our Doctors care for families with babies and young children through to the elderly of our community of many cultural backgrounds from many walks of life.